Loupes Repairs & Servicing

Your loupes are an essential part of your daily work, and keeping them in optimal condition is critical for both performance and comfort. Our repair process is designed to be simple, transparent, and reliable, so you can get back to what matters most with minimal disruption.

Our team works with DVI to ensure all repairs meet original specifications. We’ll guide you through every step, from initial assessment to return, with clear communication along the way.

Submit a repair request to get started, and we’ll take care of the rest.

Please include as much detail as possible when submitting your request, including:

  • A clear description of the issue
  • The name the loupes were purchased under
  • Engraving on the temple arm and presentation box
  • Magnification
  • Frame type
  • Year of purchase
Need your loupes sooner? Expedite for $639 ex GST

Loupes Repairs FAQs

How long will my repair take?

Repairs are shipped to the Designs for Vision factory in the US and typically take 8–12 weeks, plus shipping time.
Where will my loupes be repaired?

All loupes repairs are sent to Designs for Vision’s manufacturing facility in New York, USA.
Is there a warranty on new loupes?

Yes. All new loupes carry a 6-month warranty on working distance, DPD, and FPD. The loupes also retain Yeoman’s lifetime warranty against manufacturing defects.
How do I know if my repair is under warranty?

To check if your repair is covered under warranty, simply fill in our contact form and our team will review it for you.

To assess your warranty status, please include the following details:

  • Name the loupes were purchased under
  • Engraving on the temple arm and presentation box
  • Magnification
  • Frame type
  • Year of purchase

Once we have this information, we’ll be able to confirm your warranty status and guide you on the next steps.
Can I arrange repairs directly through Designs for Vision?

No. Repairs must be arranged through MediGroup, so we can manage shipping, communication, and support for you.
How much does shipping cost?

Shipping is $295 ex GST. This cost covers collection from your home or practice, transport to Brisbane, shipment to New York and back, and final delivery back to you.
Do you have a loan pair I can use while my loupes are being repaired?

Unfortunately, no. Loupes are custom-built for each user, including magnification, DPD, FPD, and prescription, so it’s unlikely we would have a pair that suits your specifications.
Can you prioritise my repair?

Yes, we offer an expedited repair service to reduce turnaround time.

For an additional fee of $639, your repair can be prioritised and fast-tracked through our service team. This helps minimise downtime and ensures your loupes are returned to you as quickly as possible.

If you’d like to proceed with an expedited repair, please let us know when submitting your repair request or contact our team directly.
How will you update me?

We’ll keep you informed at each key stage of the repair process:

  • Receipt in Brisbane – We’ll notify you as soon as your loupes arrive at our Brisbane office.
  • Assessment completed – Once DVI has assessed your loupes, we’ll provide an update. If any additional repairs or maintenance are recommended, we’ll share a quote for your approval before proceeding.
  • Repair completed – When your loupes are returned to our Brisbane office after repair, we’ll contact you to confirm your preferred shipping address for return.

If you ever need an update in the meantime, feel free to reach out to our team.